Terms and Conditions of Trade
These Terms and Conditions apply to all sales of goods by Brand Display (“we”, “our”, “us”) to you, the customer (“you”). By placing an order with us, you agree to be bound by these terms. Any other terms or conditions you propose, whether in writing or verbal communication, will not apply unless expressly accepted by us in writing. This includes any additional warranties or representations made by salespeople or agents, which are not authorised by us.
1. Sales and Purchase
1.1 Placing an Order
When you place an order with us, you are making an offer to purchase goods on these terms. An order is considered placed when it is submitted to us.
1.2 Acceptance of Order
Your order will be deemed accepted once we send you a confirmation, either by email or through our website, or when we deliver the goods to you. Delivery will constitute acceptance of the order.
2. Price and Price Variation
2.1 Price Quotation
All prices quoted are inclusive of GST (Goods and Services Tax). Prices are subject to change and are based on the prevailing price at the time the order is placed. Prices do not include delivery. We reserve the right to charge an additional delivery fee, which will depend on the goods purchased and the delivery location.
2.2 Price Adjustments
We reserve the right to change prices at any time, and you agree to pay the adjusted price for any order.
3. Payment
3.1 Payment Terms
We will commence production of your order only upon receipt of full payment, unless other arrangements are made in writing with us.
3.2 Prior Arrangements
Any alternative payment arrangements must be agreed upon in writing by Brand Display.
4. Delivery
4.1 Delivery Address
We will deliver the goods to the address specified in your order, or to another address as agreed by us in writing.
4.2 Delivery Method
We will determine the method of delivery and the carrier used, based on what we consider appropriate.
4.3 Proof of Delivery
If you require proof of delivery, you must inform us within 14 days from the date of invoice. After this period, we will not be responsible for providing proof of delivery.
4.4 Delay and Non-Delivery
We will not be liable for any delay in delivery or non-delivery caused by events beyond our control. This includes, but is not limited to, natural disasters, strikes, or transport disruptions. We will not be liable for any indirect or consequential losses due to delays or non-delivery.
5. Privacy
At Brand Display, we respect your privacy and are committed to protecting your personal information. The following outlines how we collect, use, and store your personal details.
5.1 Collection and Use of Personal Information
You authorise us to collect, retain, and use your personal information (including details provided in this document) solely for the following purposes:
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To process your orders, quotes, and invoices.
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To deliver goods to the address specified.
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To send you information related to your order (e.g., tracking information, updates).
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For promotional marketing purposes, including sending you marketing communications about our products, services, and special offers. You may opt in to receive these communications when you make a purchase or sign up for our newsletter. We may contact you via email, phone, or other electronic communication methods.
5.2 Access and Correction of Personal Information
As an individual customer, you have the right to access any personal information we hold about you. If you believe that the information we hold is inaccurate or incomplete, you may request to have it corrected. We will make reasonable efforts to update or correct any inaccuracies.
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Access: You may request a copy of the personal information we hold about you at any time.
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Correction: If you believe any of the information we hold is incorrect, you may request corrections. We will store your correction request along with the original information.
5.3 Promotional Marketing Opt-Out
If you have opted to receive promotional marketing communications, you can easily unsubscribe at any time. Each marketing communication we send will include an option to unsubscribe from future emails or contact. Alternatively, you can contact us directly at hello@branddisplay.co.nz to update your communication preferences.
6. Receiving Goods
6.1 Tracking and Delivery
Upon shipping, you will receive an email with tracking details for your order. This will allow you to track the delivery status and estimated arrival time.
6.2 Inspection on Delivery
Please inspect the goods for any visible transport-related damage (e.g., moisture or impact damage) upon delivery and while the driver is present. If you notice any damage, please have it noted by the driver immediately. We cannot accept claims for transport-related damage reported after delivery unless documented at the time.
7. Guarantees and Warranties
7.1 Warranty on Hardware
All hardware products (including tent frames, flag poles, and flag bases) are covered by a two-year warranty against faulty workmanship.
7.2 Warranty Exclusions
Hardware is not covered if damaged under severe weather conditions, including high winds exceeding 50 km/h or cyclones. Fabric materials are covered by a 90-day warranty from the purchase date. Proof of purchase is required to claim under warranty.
7.3 Warranty Claims
If you receive a faulty product, stop using it immediately and contact us at:
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Email: hello@branddisplay.co.nz
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Phone: +64 7 215 9784
8. Returns Policy
8.1 Inspection of Goods
Upon delivery, please inspect your goods for any visible damage. If you notice any damage, record it with the driver before they leave. Delayed reporting of transport damage will make it difficult for us to assist with any claims.
8.2 Returning the Product
If you wish to return a product, please follow these steps:
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Contact us at hello@branddisplay.co.nz or +64 7 215 9784 to request a return authorisation.
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Once your return is authorised, you will receive instructions on how to return the product, including the return shipping address.
Change of Mind:
Unfortunately, we do not accept returns for products due to a change of mind. Please ensure you are satisfied with your purchase before completing the order. We encourage you to contact us if you have any questions about the products prior to purchase.
8.3 Condition of Returns
Products must be returned in the same condition as they were delivered, with all original packaging, tags, and manuals (if applicable). If the product is returned used, damaged, or in unsellable condition (other than damage caused during delivery or by us), we may refuse the return or issue a partial refund.
8.4 Refunds
Once we receive the returned product and confirm it meets the return requirements, we will issue a refund to your original payment method within 7 business days. The refund will include the purchase price minus any applicable restocking fees or shipping charges, if applicable.
9. Exchanges
9.1 Exchange Requests
If you would like to exchange a product for a different size, colour, or model, please contact us within 14 days of receipt. Exchanges are subject to product availability and will be processed once the original item is returned.
If the returned item is not defective or damaged, you will be responsible for the shipping costs associated with the return and exchange.
10. Non-Returnable Items
The following products are non-returnable:
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Custom-designed or personalised items.
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Items that have been used or altered in any way (e.g., flag poles or tent frames that have been erected or used outdoors).
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Products purchased from third-party vendors or resellers (our policy applies only to direct purchases from Brand Display).
11. Design and Customisation
11.1 Design Services
We can provide templates for products upon request. Alternatively, we can assist in creating a design based on your input. The first hour of design work is free of charge, (for first time customer) After this, a fee of NZD $90 per hour (plus GST) will apply.
11.2 Logo and Custom Designs
If you require a completely new design, such as a logo, we recommend engaging a graphic designer to create the artwork. Once completed, please send us the final design files in Vector or PDF format.